Hotel Booking Terms & Conditions

The following booking conditions, together with the general information contained on this website, form the basis of your contract with Bepton Hotels Limited trading as Park House hotel. Please read them carefully as they set out our respective rights and obligations. Please note: To make a booking, you may either book online (when available) or telephone the hotel on +44(0)1730-819000. In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Bepton Hotels Limited trading as Park House Hotel.

Making your booking

To make a booking, you may either book online (when available), or telephone the hotel on +44(0)1730-819000. The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us. Subject to availability, we will confirm your arrangements by issuing a confirmation upon request by fax, email or post. This will be sent to the party leader or your travel agent. Please check this carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document, appears to be incorrect or incomplete as it may not be possible to make changes later. We will have no responsibility for any errors in any documentation except where those errors were made by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.

Rates, Payment, Changes and Cancellation

The price of your arrangements and the terms upon which payment, changes and cancellations are made will vary according to which arrangements you book. Please note that all rates are subject to availability.

Standard rates:
These are rates based on room only, bed & breakfast and dinner, bed & breakfast. The following terms apply to bookings made at these rates:

Fully flexible rate:
Credit card guarantee required at time of booking.
Payment will be required on departure from the hotel.
Cancellations and amendments are available up to 4pm, 48 hours prior to the day of arrival, with a full refund. Cancelling after this time or a non-arrival will incur a 100% cancellation charge.

Group Bookings, Corporate Events, Parties and Weddings

These rates are available by individual discussion with us. The following terms apply to these bookings:

Credit card guarantee required at time of booking.
Up to 50% deposit is required.
Payment of the agreed balance will be required 24 hours prior to the event and any extras will be settled prior to departure from the hotel.
Cancellations shall be available up to 30 days prior to corporate events and group bookings, up to 6 months prior to parties and up to one year prior to weddings. Cancelling after these times or non-arrivals will incur a 100% cancellation charge.

Depending on the reason for cancellation, it is sometimes possible to reclaim these cancellation charges (less any applicable excess) under the terms of certain insurance policies. If you have purchased such an insurance policy and this applies to you, claims must be made directly to the insurance company concerned.

Payment

In respect of all arrangements requiring payment prior to the start of the arrangements in question, if we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date and you must pay the cancellation charges shown above depending on the date we reasonably treat your booking as cancelled.

Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made directly to us before you check out.

Your contract

A binding contract between you and us comes into existence when we send your confirmation to the party leader and these conditions will be applicable to the contract. English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing.

The cost of your arrangements

Supplements for single rooms or single occupancy of a twin/double may apply. Superior rooms/suites are often available at a supplement. Please read our General Information section too. The prices of unsold arrangements may be increased or decreased at any time. The price of your chosen arrangements will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. Once the actual price of your arrangements has been confirmed, no amendment will be made to it.

Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us in writing or contact us on +44(0)1730- 819000 as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves payable. See also, the specific terms detailed above.

Cancellation by you

Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise us on +44(0)1730-819000. Your notice of cancellation will only be effective when it is received by us. The cancellation charges concerned will apply. Please refer to each of the products listed above for full details of each individual cancellation policy.

Changes and cancellations by us

Park House reserves the right to change and/or cancel any and all reservations at its sole discretion. If we should change or cancel your reservation, a full refund will be granted for any deposits that you may have made during the booking process.  We will not award any compensation for the changes and/or cancellations made.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Please note that not all insurance policies intended for travel overseas are adequate to cover you. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.

Force majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Our liability to you

In the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to twice the cost of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

Complaints and problems

In the event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform us. Any verbal notification must be put in writing. If you remain dissatisfied, however, you must write to our general manager within 28 days of the end of your stay giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid at the time to us or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. We reserve the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in our reasonable opinion. No refunds will be given. Furthermore, we shall not be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.

Special requests and medical problems

If you have any special request, you must advise us at the time of booking. Although we will endeavour to meet any reasonable requests, we regret we cannot guarantee any request will be met unless we have written to you with specific confirmation that it will. Confirmation that a special request has been noted or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. We strongly recommend you check with us before booking to ensure we can meet all your requirements.

Alternatively, if you have difficulty walking but do not require a specialty adapted room, you may request a room on the ground floor for easier access. However ground floor may have limited availability, and cannot be guaranteed to be allocated on arrival. Again it is advisable to ensure that we are fully aware of all circumstances on making the booking to ensure that we have the availability to meet your requirements in full.

Guide dogs are welcome at the hotel, but please make us aware of your requirements at the time of booking.

Travel documents

You are responsible for having all proper travel documents and vouchers. If you are unable to travel or complete a stay by reason of not having proper documents you will not be entitled to any refund and we will not be liable for any cost or expense that you may incur as a result.

General information

Included in the price:

Accommodation with private en suite bathroom (some rooms may have a shower facility instead of a bath), colour TV, telephone and tea/coffee making facilities.
Where breakfast is included in the price a traditional breakfast will be provided each morning.
All VAT and service charges, where applicable.
Dinner, bed & breakfast prices include a 3 course evening meal with coffee.

Not included in the price:

Hotel supplements e.g. for single occupancy or additional room facilities (e.g. superior rooms/suites). If booking by phone, the amount will be advised at the time of booking.
Expenses incurred at your hotel, including (but not only) external phone calls, room service, meals (other than breakfast and those stated at the time of booking). Etc.
Items of personal expenditure.
Personal travel insurance.
Any items not mentioned in “Included in the price”.


Health & Beauty Breaks

Health and Beauty packages (where available) are per person and are in addition to the cost of your hotel stay unless otherwise specified. Please check at the time of booking the treatments included in Health and Beauty packages. Any additional treatments you may require can be arranged at an extra cost to you if available. Health and Beauty Breaks can only be booked by telephone on +44(0)1730-819000. Please refer to the Hotel Specific Packages for payment and cancellation terms and conditions.

Hotel information

We may withdraw or change facilities and services. If possible, we will inform you of any changes before you travel if we believe this will have a significant effect on your stay. Our photographs are intended to give you a general impression of the hotel. Variations can occur from room to room.

Meals: We provide a full traditional breakfast. Bed and Breakfast means breakfast is the only meal included in the price. Dinner, Bed & Breakfast means breakfast and evening meal (or a la carte allowance) are included in the price. If you have any special dietary requirements please let us know before you travel, but note we cannot guarantee that we can satisfy your request.

Rooms & facilities: Public facilities, e.g. bars and restaurants, may only open if there is sufficient demand, particularly in low season. We may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or facilities. Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated in any part of the property (including annexes, new extensions). Please note that rooms sleeping three/four persons may offer any combination of single, double and foldaway beds. All bedrooms are non-smoking.

Check-ln: On arrival, your room is normally available after 3pm. If you plan to arrive after 6pm please advise us by calling the number given in the hotel description. Failure to confirm late arrival may result in your room being resold, and our cancellation terms will apply. Car parking: You will find free parking at our hotel.

Spa/Swimming pools: Restrictions relating to the use of hotel leisure facilities and opening times are entirely at our discretion. Please ask at the hotel reception for rules and opening times when checking in. If a specific facility is required you are advised to check with us by calling the telephone number in the hotel description prior to arrival. Additional restrictions apply for the use of such facilities by children. There may be a charge for the use of some facilities.

Pets: Pets are accepted only at our discretion. If you intend to bring any pets this should be indicated on your initial enquiry. Charges may be made for pets. Guide dogs are specifically excluded from this policy and are welcome at the hotel.

Website and pricing details

Please note, the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

Tourist attractions

Please check that attractions are open prior to travelling to the venue.

The information contained on our website is correct to the best of our knowledge. Our website descriptions may refer to activities which are available in the area you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities. We cannot guarantee accuracy at all times of information given in relation to such activities or about the area you are visiting generally (except where this concerns the services which will form part of your contract with us) or that any particular excursion or activity which does not form part of your contract with the hotel will take place as these services are not under our control.

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